CloseCase Org · Effective 31 July 2026
These terms govern CloseCase Org, where an organization provides accounts to its sales representatives. If you subscribe as an individual, the CloseCase Connect Terms apply instead.
These terms form an agreement between JAPEK LLCand the organization that subscribes ("the Customer"). The individual who accepts them confirms they are authorised to bind the Customer. Commercial terms — seat count, rate and term — are set out in the order form or subscription the Customer agrees to separately; where that document conflicts with these terms, it prevails.
The Customer's administrators invite users, assign them to teams, and remove them. Each user must be a named individual; accounts must not be shared. Billing is per active seat, and the seat count is reconciled as users are added and removed.
Administrators can see and manage the records belonging to the teams they oversee. Users should understand that work recorded in CloseCase Org is visible to their organization.
Subscriptions are billed through Stripe on the cadence stated in the order form, and renew for successive terms unless cancelled before the end of the current term. Fees are payable in advance and are non-refundable except where these terms or applicable law say otherwise. Fees exclude taxes, which are the Customer's responsibility.
Where an invoice is unpaid past its due date, we may suspend access after giving notice. Suspension does not relieve the Customer of amounts already due.
As between the parties, the Customer owns the data in its workspace — including the records its representatives create. We process that data only to provide the service, to support the Customer, and as instructed by the Customer's administrators.
When a user leaves, their records remain with the Customer. On termination, the Customer may export its data; after a reasonable wind-down period we delete it, subject to the retention described in our Privacy Policy.
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The service must not be used to store patient records, protected health information, or any clinical record about an identifiable patient. It is not built or certified for that purpose, and the Customer is responsible for ensuring its users understand this.
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The Customer is responsible for its users' conduct and for ensuring they have the right to record the information they enter.
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No reselling, sublicensing, or providing access to third parties who are not the Customer's personnel.
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No reverse-engineering, and no attempt to access another organization's data.
Each party will protect the other's confidential information with at least the care it applies to its own, and will use it only for the purposes of this agreement. This does not apply to information that is public, independently developed, or lawfully obtained elsewhere.
We aim to keep the service available and will use reasonable efforts to resolve faults promptly. Support is provided by email at support@closecase.app. Any committed availability target applies only if stated in the order form.
Either party may terminate for material breach if the breach is not cured within 30 days of written notice. The Customer may choose not to renew by giving notice before the end of the current term. On termination, access ends and outstanding fees for the current term remain payable.
We warrant that we will provide the service with reasonable skill and care. Otherwise the service is provided "as is" to the fullest extent permitted by law.
To the extent permitted by law, each party's total liability arising out of or relating to this agreement is limited to the fees paid or payable by the Customer in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental or consequential loss, or for lost profits. Nothing here excludes liability that cannot lawfully be excluded.
We may update these terms. Material changes take effect at the start of the Customer's next renewal term, with notice given beforehand.