CloseCase Connect and CloseCase Org
Email support@closecase.appand we'll get back to you. Including your account email and the screen you were on helps us answer faster.
CloseCase Connect
is for individual representatives. You sign up yourself and subscribe in the app.CloseCase Org
is for representatives whose employer provides the account. You sign in with credentials from an invitation — there is no sign-up or payment in that app, and billing is handled by your organization.Use "Forgot password" on the login screen to reset it. If you use CloseCase Org and have never signed in, check for an invitation email from your administrator — accounts are created by invitation.
Subscriptions are billed by Apple. To view, change or cancel, open the iOS
Settings
app, tap your name, thenSubscriptions
, and select CloseCase Connect. Cancelling stops future renewals; access continues until the end of the period you have already paid for.Deleting the app does not cancel a subscription. Refunds are handled by Apple through reportaproblem.apple.com.
Open
Settings
in the app and chooseDelete Account
. This removes your account and the personal information associated with it, as described in our Privacy Policy.If you subscribe through Apple, cancel the subscription separately in iOS Settings — deleting your account does not stop Apple billing. In CloseCase Org, records belonging to your organization stay with the organization; ask your administrator to remove your seat.
Open
Settings → Manage Subscription
in the app, which re-checks your status with the App Store. If it still looks wrong, email us — do not purchase a second subscription.The app keeps your data on the device, so you can open and edit records with no connection. Changes sync automatically once you are back online.
Instrument and procedure catalogs are maintained centrally. Email us with the procedure and the item and we will correct it.
For access, correction or deletion requests, email privacy@closecase.app. See the Privacy Policy for detail.